If you topped up your chip online or at an on-site top-up station but the balance doesn’t appear on your chip, the payment might not have been completed. In most cases, the amount will be automatically refunded to your original payment method within a few days (cash payments excluded).
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If you haven’t received a refund after a few days or if you paid with cash, please send us a message including the following information.

Our support team will get back to you as soon as possible.