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What can I do if I cannot find a refund on my bank account?

Updated over 2 months ago

If you have already requested the payout of your remaining balance in the Eventportal but have not yet received the refund, please consider the following information.

  • Depending on the event, bank, and payment method, the payout can take up to 14 days.

  • The payout may be made in multiple refunds to the payment methods you used for topping up.

  • In your wallet overview, look for "Payout status" and click on "Show more information" to view the status of all refunds.

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